PlayandDream.ae has an option of returning the Product within 7 days of its receipt. We would consider the following points before accepting the product back.

1. Used Product

A product cannot be returned once it has been used, worn out or torn/damaged. Please ensure that the product is in original condition and unused. You need to return the product with all the price tags, original packing, labels and invoice.

2. Suspected Damage 

At times, the outer packaging may appear to be damaged, but the actual product will be just fine in most of such cases. Get in touch with our customer care at Support@playanddream.ae ,whatsApp @ +971 56 7772234 or call us at +971-4-5776637 (Sunday to Thursday: 9am to 6pm) within 7 days of delivery of the product, in case the product arrives damaged.

3. Defective Product

In case, you get a defective or damaged product from our side, we will inspect it for manufacturing default and in that case we will only replace it. Please pursue the following process for replacing an item purchased from PlayandDream.

• Call us at 04-5776637 and provide your Order details with your Order-ID number.

• Our customer care executive will confirm about your return request ASAP.

• The customer care executive will inform you about the product replacing process.

4. Cancellation

You can cancel your Order before it has been shipped from our warehouse. This does not include items purchased on special/promotional sale. Replacement of a product would be subject to availability of that particular product.

Once eligibility is verified by PlayandDream, please pack the item(s) securely and ship to address provided by the customer care executive to you.

5. Delivery Process

Our products include Toys & Games for all age groups and it may take an overall time of 1-2 days to get delivered depending upon your location and availability of the product at that moment. In some cases, the delivery process can take extra 1 days and you may need to pay some special delivery charges which will be notified in advance.

6. Shipping Charges

In case the product delivered to you is undamaged and still you wish to return it or you refuse to accept the delivery of the Ordered Product, then the Shipping Charges charged for the Order, if any, would not be refundable.

7. Discounted/Non-Returnable Products 

Products purchased under Special/Promotional/Seasonal Sales or sold under heavy discount options and/or freebies, if any, are not eligible for returns.

Note: Items such as Party Materials, Gift Cards, Gift Vouchers, Free Gift Items, Gift Wraps, Freebies and Batteries without explicit Warranties specified by Manufactures etc. etc. are also not returnable. Likewise all Branded Products are non-returnable and non-exchangeable.

8. Can I exchange my item?

Unfortunately we don't offer an exchange service. We will simply issue you with a refund if you have paid with either a credit or debit card, or credit your account with store credit if you paid COD for your order. You can then reorder another product.

Refund Policy

1. Product Return 

We thank you for shopping at PlayandDream. We will ensure that your shopping experience is a satisfactory one. While we work hard to ensure that you get the best quality products every single time you shop at PlayandDream, still there may be some unfortunate times when you get the damaged or defective item which you may wish to return or replace. In case the return is accepted by PlayandDream, the refund will be made through the cash voucher (Store Credit).

• If you paid for your item by credit or debit card, then the amount paid for each item will be refunded directly onto your card - please note that this can take up to five days to appear in your account.

• If you paid using PayPal, then the amount paid for each item will be refunded into your account in USD on the exchange rate of that day - please note that this can take up to five days to appear in your account.

• If you paid using our COD (cash on delivery) service, then we will refund your Sprii account with store credit. Please allow up to 48 hours for processing once we have received your returned item. Promotions and discounts will not be reimbursed.

• Refund shall be conditional and shall be with recourse available to PlayandDream, in case of any misuse by the Buyer.

• Refund shall be subject to Buyer complying with Policies.

2. Free Replacement 

In case you have received a damaged or defective product, you need to inform us within 24 hours for a replacement request. You need not pay the extra cost incurred in this process. However, it is subject to the availability of the stock. In case we are not able to replace your product within stipulated time, you will receive a full transaction amount from our side in the form of a store Credit. For any further clarifications, you may always contact our customer care.

3. Order Cancellation Charges 

You cannot decline an order after it has been shipped. You will be liable for all the costs involved in both dispatch and return shipping if you fail to inform our customer care about the cancellation of your Order before Shipping of the Product or you refuse to accept the delivery of the product.